FREQUENTLY ASKED QUESTIONS - Acer Iconia W3

The following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one.

I turned on the power, but the computer does not start or boot up
Look at the power indicator:
• If it is not lit, no power is being supplied to the computer. Check the following:

• If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack.
• Make sure that the AC adapter is properly plugged into the computer and to the power outlet.

• If it is lit, check the following:

• Do you have a USB storage device (USB disk or smartphone) plugged into your computer? Unplug it and press <Ctrl> + <Alt> + <Del> to restart the system. 

Nothing appears on the screen
The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on.If pressing a key does not turn the display back on, three things might be  the cause:

• The brightness level might be too low. Press <Fn> + < > (increase) to adjust the brightness level.
• The display device might be set to an external monitor. Press the display toggle hotkey <Fn> + <F5> to toggle the display back to the computer.
• If the Sleep indicator is lit, the computer is in Sleep mode. Press and release the power button to resume.

No audio is heard from the computer
Check the following:

• The volume may be muted. In Windows, look at the volume control (speaker) icon on the taskbar. If it is crossed-out, click the icon and deselect the Mute all option.
• The volume level may be too low. In Windows, look at the volume control icon on the taskbar. You can also use the volume control buttons to adjust the volume.
• If headphones, earphones or external speakers are connected to the line-out port on the computer, the internal speakers automatically turn off.

The keyboard does not respond
Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose.

The printer does not work
Check the following:

• Make sure that the printer is connected to a power outlet and that it is turned on.
• Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.

Requesting service
International Travelers Warranty (ITW)
Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Place your proof-of-purchase in the flap located inside the front cover of the ITW passport.
If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please visit www.acer.com.

Before you call
Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

You are required to provide the following information:
Name: 
Address: 
Telephone number: 
Machine and model type: 
Serial number: 
Date of purchase: